Testimonials
"Competent and Caring"
"My fiancé has been in five (5) hospitals since November 14, 2021. He was admitted to Spring Hills Post Acute Woodbury on February 2, 2022. This is where I first met your employee, Kelly Mission, APN. Among the stress of an unplanned ER visit and the ensuing delay of his arrival from 5 PM to 2 AM, no one seemed to know anything about his room, tube feeding, trach care, or medications (last given at 2 PM the previous day). The most important thing to me was his medical needs.
During a video call, Kelly entered his room and introduced herself. From that moment on, and through many video calls later, I felt assured that, at least medically, he was being seen by a competent individual. She always answers my questions in a way that I can understand. If she does not have an answer, she makes sure that she gets one and relays that information to us. [My fiancé] will be coming home soon, and I can say wholeheartedly that Kelly is the main reason why I did not move him to another facility. I was confident that she was more than qualified. She remains, to this day, the one constant thing, the one individual that I can rely on to do what she says she is going to do. No matter what I asked or requested, she had a wonderful attitude; one that I wish many others emulated.
We are all very quick to point out when a service or an individual does not meet our expectations, but I hold her in such high esteem, that I felt I needed to let you know of her dedication to her job, her professionalism and competency. I believe she is a tremendous asset to your company and certainly to Spring Hills. I can’t thank Kelly enough for the wonderful care [my fiancé] receives under her service."
-Regina
